Client Satisfaction Survey
We aim to provide the best service to our clients. To enable us to continually improve, please give us your feed back.
Answers will be kept confidential.
1. How satisfied were you with the overall level of service you received from us?
2. Do you think your objectives were understood by the firm?
3. Were you given clear advice as to your options before, during and after the matter?
4. Did we meet your objectives as agreed at commencement?
5. In general, how satisfied were you with the service you received from Crockett & Co in relation to:
Timeliness in responding to telephone, emails and letters.
The turn-around time on your matter.
Clarity of written communication.
Quality of legal advice.
6. If a private Client, have you received your bill for legal fees and costs, do you think the service we offer is value for money?
7. What could we do to improve the service you received from us?
8. What other services could we offer that would improve our service?
9. Would you recommend the practice to a colleague, friend or family member?
10. Please enter any additional comments:
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